Frequently asked questions

I cannot see Invoicing in the menu.

Invoicing is switched on per organization. Contact Knuut support. Also check that your role is Unit admin or Organisation admin.

A family’s children are in two different units. How many invoices does the family get?

Two. Each unit invoices its own children with its own invoicing details and number series. The sibling discount counts only children in the same unit.

The report has a child from another unit.

The row stays Unmatched. Leave it out with Leave out of invoicing and write a reason such as “another unit’s child”.

A child is in Knuut but not on the report.

The child shows under Children missing from the report and is not invoiced from this batch. Check it with the municipality. If the child appears on a later report, they are invoiced from that month’s batch.

I found a mistake in a finalized invoice.

A finalized invoice cannot be edited, deleted or credited in Knuut. Fix it in your bookkeeping and with the family, or add the correction to next month’s invoice as a line. See Finalizing invoices.

I imported the same month’s report twice.

Knuut warns about it under Worth knowing. Delete the extra draft with Delete batch. Knuut will not finalize invoices if the same family already has invoices in another batch for the same month.

Why does the family’s invoice not show the client fee separately?

The service voucher terms do not allow the client fee to be itemized on the family’s invoice. So the invoice has one line per child, Share payable by the customer. You see the breakdown in the drafts and in the CSV file.

A child was in care for only part of the month.

The co-payment is invoiced as it is on the municipality’s report, and Knuut does not prorate it by days. The Days column shows months that were not full. If needed, change the client fee with a reason.

I changed the client fee, but the draft shows the old amount.

The change applies only to batches imported after it. Delete the draft and import the report again.

Is an invoice really paid when it says Paid?

Not necessarily. Paid means the guardian has marked the invoice paid themselves. Knuut cannot see payments, so check them in your bookkeeping.

Can I continue the invoice numbering from my old program?

Yes, if you set the number series before the unit’s first finalize. See Unit settings.

What language is the invoice in?

The invoice is in the language the invoice recipient has chosen in Knuut, Finnish or English. The CSV file is always in Finnish.

Does Knuut send invoices by email or as e-invoices?

No. Knuut shows the invoices in the guardian’s app and sends a notification to their phone. For others you can download the invoice as a PDF.